CRM News 19 June 2025 - 14 October 2025

Salesforce Unleashes AI Agents to Fix a $7B Problem – Will CRM Stocks Soar?

Salesforce’s latest AI push – unveiled at its Oct 2025 Dreamforce conference – centers on Agentforce, a framework of “autonomous AI agents” embedded throughout Salesforce products venturebeat.com. With 12,000+ customers already using Agentforce in 2024 reuters.com tekedia.com, the company is betting these agents will break the cycle of stalled pilots. In a press briefing, co-founder CTO Parker Harris said “we are truly in the agentic AI era,” predicting that “40% of the work in the Fortune 1000 is probably going to be done by AI, and it’s going to be humans and AI actually working together” venturebeat.com. Salesforce frames Agentforce 360

14 October 2025

Inside Salesforce’s Generative AI Revolution: How Marketing GPT and Einstein GPT Are Reshaping CRM

Salesforce’s October 2025 Stock Check: AI Ambitions, New Risks, and What’s Next for CRM Investors

Summary of Key Facts (as of October 6, 2025) Recent Stock Performance and Trading Trends Salesforce’s stock (NYSE: CRM) has been on a bumpy ride in recent weeks. After an early September sell-off, CRM shares closed at $235.69 on Oct 1, 2025, hitting multi-month lows ts2.tech. This dip came as investors reacted to cautious revenue guidance (more on that below). Over the past week, however, the stock showed signs of stability, oscillating in the mid-$230s ts2.tech. By mid-day Oct 6, shares traded around $241, modestly higher than last week’s close. Year-to-date performance stands at roughly -27%, a stark contrast to

6 October 2025

Artificial Intelligence · CRM · Investment · NYSE:CRM · Salesforce · Stock Market

Why Salesforce (CRM) Could Transform Enterprise AI in 2026: A Deep Dive Through October 1 2025

Latest News (late September–October 1 2025) Earnings and Guidance Salesforce reported fiscal Q2 2026 results on Sept. 3. Revenue grew 10% year‑over‑year to $10.2 billion, with subscription and support revenue contributing $9.7 billion (up 11%). Current remaining performance obligations increased to $29.4 billion, while GAAP operating margin reached 22.8% and non‑GAAP margin 34.3%. Shareholder returns totalled $2.6 billion through dividends and buybacks; the board authorised an additional $20 billion share‑repurchase program. CEO Marc Benioff celebrated the “outstanding quarter” and said the company is on track for record operating cash flow of about $15 billion. President and CFO Robin Washington said Salesforce exceeded all financial targets and achieved its tenth consecutive quarter of margin expansion.

2 October 2025

Artificial Intelligence · CRM · Enterprise Tech · Future Trends · NYSE:CRM · Salesforce · Stock Market

Inside Salesforce’s Generative AI Revolution: How Marketing GPT and Einstein GPT Are Reshaping CRM

Marketing GPT was announced in mid-2023 as part of Marketing Cloud to generate emails, segments, and journeys via natural-language prompts, grounded in Data Cloud with general availability in February 2024. Marketing GPT features include AI-driven Segment Creation, Generative Email Content Creation, Segment Intelligence & Insights, Rapid Identity Resolution, and Visual and Image Generation through a Typeface partnership. Einstein GPT launched in March 2023 as the world’s first generative AI for CRM, delivering AI-created content across Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Slack, Tableau, and developers using OpenAI models with Data Cloud grounding. Salesforce’s AI Cloud launched in June

28 July 2025

Artificial Intelligence · Business Innovation · CRM · Marketing Technology · NYSE:CRM · Salesforce

Salesforce Einstein GPT Unleashed: The Ultimate Guide to CRM’s AI Revolution

Einstein GPT, launched in 2023, is the world’s first generative AI for CRM, integrating Salesforce’s proprietary models with OpenAI’s GPT on real-time Customer 360 data. It provides role-based capabilities across Clouds: Sales GPT drafts emails and call summaries, Service GPT writes AI-recommended replies and turns resolved cases into knowledge articles, and Marketing GPT creates personalized content grounded in CRM data. Slack GPT and a ChatGPT app for Slack enable AI summaries and surface actionable items from Salesforce data within Slack. The technology stack blends OpenAI GPT-3.5/4 with Salesforce’s CodeGen and CodeT5+ models, and uses retrieval augmentation to ground outputs in

19 June 2025

Artificial Intelligence · Business Tech · CRM · Einstein GPT · NASDAQ:AMZN · NASDAQ:MSFT · NASDAQ:NXST · NYSE:CRM · NYSE:HUBS · NYSE:RY · Salesforce