Marriott–Sonder Meltdown: Guests Evicted Mid‑Stay as Sonder Winds Down; Marriott Now Directs Refunds to Credit Cards (Nov. 12, 2025)
Updated November 12, 2025 Travelers across the U.S., Europe and beyond are still dealing with the fallout from Sonder’s sudden shutdown and planned liquidation this week, after Marriott International terminated its licensing agreement with the apartment‑hotel operator. The latest development today: Marriott has published a dedicated FAQ advising customers with pre‑paid Sonder reservations made through Marriott channels to contact their credit‑card issuing bank to initiate a refund request, signaling a shift away from earlier suggestions that refunds would be handled directly by Marriott. Marriott+2Business Insider+2 Key points at a glance What changed today (and why it matters) On Wednesday, Marriott