As businesses race to adopt conversational AI for customer service and automation, three platforms have emerged as frontrunners: WIZ.AI, Cognigy, and Kore.ai. Each offers a blend of generative AI and traditional automation, but they differ in focus, capabilities, and target markets. In this comprehensive comparison, we’ll explore their core features, industry use cases, AI models,…
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Major Product Launches and Updates Amazon Alexa+ Rollout and Features: Amazon’s generative AI upgrade for Alexa – dubbed Alexa+ – entered broad early access by mid-2025. After a February launch event, Alexa+ was initially available to a limited group and reached over 1 million users by June theverge.com. Alexa+ is a next-gen voice assistant that…
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