AI Replacing Workers in Tech: Salesforce Leads the Trend Tech companies have been on the forefront of integrating artificial intelligence – and now they’re seeing the workforce shake-ups that come with it. Salesforce made headlines this year when Marc Benioff confirmed the CRM giant cut about 4,000 customer support jobs after rolling out new AI-powered…
Read more
Einstein GPT, launched in 2023, is the world’s first generative AI for CRM, integrating Salesforce’s proprietary models with OpenAI’s GPT on real-time Customer 360 data. It provides role-based capabilities across Clouds: Sales GPT drafts emails and call summaries, Service GPT writes AI-recommended replies and turns resolved cases into knowledge articles, and Marketing GPT creates personalized…
Read more
