ServiceNow Inc. (NYSE:NOW) Shares Drop 3.7% After 2026 Outlook Hints at Weaker H2
28 July 2026
2 mins read

ServiceNow (NYSE:NOW) surges 6.9% after Q2; Q3 outlook caps gains

NEW YORK, July 27, 2026, 19:17 EDT — U.S. markets have closed.

  • ServiceNow finished the session at $105.56, marking a two-day recovery of 14.8%.
  • The midpoint for full-year guidance increased by $15 million following a $57 million Q2 subscription revenue beat.
  • Wednesday brings the next key events with Microsoft earnings and the Federal Reserve decision.

Shares of ServiceNow Inc. advanced 6.9% on Monday, reaching $105.56. The stock has now gained 14.8% since Thursday’s close.

The rally was significant, while the guidance adjustment remained modest.

ServiceNow (NYSE:NOW) surges 6.9% after Q2; Q3 outlook caps gains

ServiceNow has set its updated annual subscription-revenue midpoint at $15.770 billion, an increase of $15 million over its earlier midpoint. This adjustment amounts to about 26% of the company’s second-quarter outperformance versus analyst expectations.

The figures provide a clearer perspective on the quarter:

MeasureActual or new midpointComparatorDifference
Q2 subscription revenue$3.877 billion$3.820 billion consensus+$57 million
FY2026 subscription guidance$15.770 billion$15.755 billion prior+$15 million
Q3 subscription guidance$3.9775 billionAbout $4.000 billion consensus-$22.5 million

Management reported that robust federal demand moved a portion of on-premise revenue into the second quarter, rather than the third quarter as previously anticipated.

The timing accounts for the muted yearly rise. The next milestone for the company will be Q3 bookings.

ServiceNow dropped 4.3% over the prior week, tracking from Friday to Friday. A 7.4% gain on Friday partially offset the earlier decline. On Monday, shares were up 10.6% from their July 22 earnings close.

Monday also saw a broad-based recovery across sectors:

Software nameMonday closeDaily move
ServiceNow$105.56up 6.86%
Workday $147.54up 9.00%
Salesforce $173.60up 6.04%
Oracle $119.90up 4.32%
iShares Expanded Tech-Software ETF (NYSEARCA:IGV)$90.91up 3.31%

ServiceNow outperformed the software fund by roughly 3.6 percentage points, but Workday posted an even larger gain. The trend suggests company-specific relief combined with a broader shift.

Underlying growth stayed robust, but a period of slower expansion is expected. Subscription revenue in Q2 climbed by 24.5%, and current remaining performance obligations went up by 21%. Guidance for Q3 points to subscription revenue growth of 20.5% and cRPO growth of 19.5%.

AI is now contributing tangible revenue. ServiceNow reported that annual contract value for its AI products surpassed $1 billion. CEO Bill McDermott stated that agentic deployments “increased ninefold in just nine months.” ServiceNow Newsroom

Major contracts provided further evidence of strength. ServiceNow secured 123 net-new ACV deals worth over $1 million, up almost 40% from the prior year. The number of customers with ACV over $5 million rose approximately 23% to 658.

Cash performance showed a slower pace of growth. Free cash flow increased by 16% to $634 million, while overall revenue expanded 24%. The free-cash-flow margin edged down to 16%, compared with 16.5% previously.

Needham’s Joshua Reilly stated software stocks might have “reached an inflection point.” Broad gains on Monday back up this perspective, but a sustained rerating is not yet confirmed. Barron’s

Microsoft is set to release its fiscal fourth-quarter earnings Wednesday after markets close. The Federal Reserve is also set to reveal its rate decision on the same day. The outcomes may impact software stock valuations ahead of the weekend.

Risks: Q2 results included a federal timing advantage, while Q3 cRPO growth guidance has been set lower. ServiceNow currently trades at about 65 times trailing earnings. A shift back in the software sector could put the stock under pressure.

ServiceNow is once again seeing upward price movement. The bigger challenge will be sustaining bookings close to 20% without a further timing advantage.

What factors boosted ServiceNow shares, and what is the current position of the stock?

ServiceNow ended trading on Monday, July 27, at $105.56, gaining approximately 6.9%. Trading volume was close to 32.5 million shares. The Nasdaq fell 0.2% as software stocks overall recovered. Although the stock rose sharply, NOW is still around 31.1% below its 2026 levels. Barron’s

Did ServiceNow’s Q2 earnings clearly surpass forecasts?

Total revenue increased by 24% to $3.987 billion in the second quarter. Subscription revenue was up 24.5% to $3.877 billion. Adjusted earnings reached $0.90, compared to the expected range of approximately $0.85-$0.86. cRPO rose 21% to $13.20 billion. The results topped estimates across several metrics. ServiceNow Newsroom

What continues to worry investors about the third-quarter forecast?

ServiceNow forecasted Q3 subscription revenue between $3.975 billion and $3.980 billion, placing the midpoint around 0.6% below the $4.00 billion consensus estimate. This implies reported growth of 20.5%, down from 24.5% in Q2. Some federal on-premise revenue moved into Q2, making Q3 comparisons softer. In addition, a stronger U.S. dollar is expected to result in a cRPO headwind of approximately $35 million. The slowdown is therefore partly attributed to timing, rather than a decrease in demand. ServiceNow Newsroom

Has ServiceNow’s AI business become financially significant?

ServiceNow reported AI annual contract value surpassed $1 billion in the second quarter. Agentic rollouts were up nine times over the prior nine months. Management’s goal is for AI to represent 30% of total company ACV by 2030. That remains unchanged. ServiceNow does not yet break out GAAP AI revenue or margins separately. As a result, investors cannot independently verify the company’s monetization statement. ServiceNow Newsroom

Can the backlog sustain growth rates above 20%?

Current remaining performance obligations (cRPO) reached $13.20 billion, an increase of 21% compared to a year earlier. Total remaining performance obligations climbed 21% to $29.0 billion. ServiceNow secured 123 net new ACV deals above $1 million, rising nearly 40%. Customers with ACV above $5 million grew 23% to 658. The data points to ongoing demand, though shifts in contract timing may affect revenue. ServiceNow Newsroom

Is ServiceNow able to maintain margins as it boosts investment in AI and cybersecurity?

The non-GAAP operating margin for the second quarter was 29.5%, and the free-cash-flow margin was 16%. GAAP operating income decreased to $162 million from $358 million. Stock-based compensation increased, reaching $652 million compared to $499 million previously. Management maintains its 31.5% non-GAAP operating margin target for 2026, and projects a 35% free-cash-flow margin for the full year. These targets do not factor in various acquisition and equity-compensation expenses. ServiceNow Newsroom

Has ServiceNow’s balance sheet been impacted by substantial acquisition expenditures?

Cash outflows from business combinations totaled $7.45 billion in Q2. As of June 30, combined cash and marketable securities stood at roughly $6.71 billion. Short-term and long-term debt amounted to about $7.52 billion. Despite these figures, ServiceNow kept its full-year margin and cash-flow guidance unchanged. The key issue is whether growth from acquired security will balance out financing expenses. Integration persists as an ongoing risk. ServiceNow Newsroom

Does ServiceNow remain appealingly priced following its recent surge?

NOW trades at $105.56, about 65 times its trailing GAAP earnings. Shares are still 47.5% below the 52-week high of $201.15. Analyst price targets vary widely, from $72 up to $248. The mean target is close to $140, suggesting an upside of around 32%. Achieving that gain would depend on sustained growth above 20% and significant revenue from AI. The broad range in analyst targets highlights considerable uncertainty over risks from disruption. Google

What is the main driver for the upcoming week?

Microsoft is set to announce its quarterly earnings on Wednesday, July 29, providing insight into the enterprise software market. The company’s remarks regarding AI adoption and enterprise spending could influence ServiceNow shares. On Monday, the IGV software ETF climbed around 4%, highlighting strong sensitivity in the sector. According to ServiceNow’s earnings release, its next investor event is scheduled for August 27. As a result, industry peer results and broader software-sector flows are likely to drive near-term trading. Microsoft

Leokadia Głogulska is a financial and technology journalist at TS2.tech, covering stocks, artificial intelligence, space technology and global market developments. She graduated from Wrocław University of Economics and Business and previously worked in financial analysis before moving into business journalism. Her reporting focuses on helping readers understand the market trends, companies and technologies shaping the global economy.

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