Ambient Listening Revolution: How Nuance’s Always‑On AI is Transforming Healthcare, Homes, and More
Microsoft’s Nuance DAX Express, launched in 2023, uses GPT-4 to automate clinical documentation and is integrated into Epic’s EHR. By early 2025, DAX handled over 3 million patient conversations monthly across 600+ healthcare organizations. Clinicians reported saving about 5 minutes per encounter, with 70% noting less burnout and 93% of patients reporting improved experiences. Ambient listening tech also appears in consumer devices like Amazon Echo and Google Home.
