Today: 10 November 2025
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consumer rights

Power Bill Bombshell: Synergy’s $40 Million Overcharge Scandal Shakes WA Customers

Power Bill Bombshell: Synergy’s $40 Million Overcharge Scandal Shakes WA Customers

Synergy’s $40 Million Billing Blunder – What Happened? Synergy, WA’s largest electricity retailer, has been caught overcharging customers by a staggering $40 million over 16 years abc.net.au. The revelation, made public on 10 October 2025, sent shockwaves through Western Australia. It turns out that nearly 174,000 customers who had closed their electricity accounts continued to unknowingly send payments to Synergy – payments the company accepted into those closed accounts instead of returning them abc.net.au. This went on from 2009 until now, unnoticed as a systemic issue. Synergy’s CEO Kurt Baker explained the root cause: a flaw in the billing system allowed automatic or mistaken payments to closed accounts to slip through abc.net.au.
10 October 2025
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Capital One Savers Cheated Out of Billions – $425M Settlement Payout Deadline Fast Approaching

Deadline Looms: Capital One’s $425 Million Settlement Could Put Cash Back in Your Pocket—Here’s What You Need to Know

In‑depth report In January 2025, the Consumer Financial Protection Bureau accused Capital One of luring savers with promises of “high interest” returns on its 360 Savings account while quietly freezing that rate at 0.3%. The bureau said the bank simultaneously rolled out a 360 Performance Savings account with the same terms and conditions but far better returns—up to 4.3% during the Federal Reserve’s rapid rate hikes eu.usatoday.com. According to the CFPB, Capital One did not notify existing customers about the higher‑earning product and kept them in the dark about the rate differential masslive.com. The bureau’s director, Rohit Chopra, alleged that the practice “cheated families out of billions
2 October 2025
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Capital One Savers Cheated Out of Billions – $425M Settlement Payout Deadline Fast Approaching

Capital One Savers Cheated Out of Billions – $425M Settlement Payout Deadline Fast Approaching

Capital One’s $425 million settlement stems from a years-long fight over alleged bait-and-switch tactics. The crux of the case is that Capital One promoted its “360 Savings” account as a top high-yield product, yet kept its rate locked at about 0.30% even as national rates climbed. At the same time, the bank quietly introduced a nearly identical “360 Performance Savings” account, which did pay much higher interest (reaching 4.3% by early 2024) reuters.com consumerfinance.gov. Existing 360 Savings customers were largely kept in the dark – for example, Capital One reportedly removed most references to the old account on its website and
30 September 2025
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