Power Bill Bombshell: Synergy’s $40 Million Overcharge Scandal Shakes WA Customers
Synergy’s $40 Million Billing Blunder – What Happened? Synergy, WA’s largest electricity retailer, has been caught overcharging customers by a staggering $40 million over 16 years abc.net.au. The revelation, made public on 10 October 2025, sent shockwaves through Western Australia. It turns out that nearly 174,000 customers who had closed their electricity accounts continued to unknowingly send payments to Synergy – payments the company accepted into those closed accounts instead of returning them abc.net.au. This went on from 2009 until now, unnoticed as a systemic issue. Synergy’s CEO Kurt Baker explained the root cause: a flaw in the billing system allowed automatic or mistaken payments to closed accounts to slip through abc.net.au.