SAN FRANCISCO, March 5, 2026, 08:31 (PST)
- Salesforce rolled out six new “Agentforce Health” AI agents, targeting providers, payers, and public health agencies.
- HealthEx, Verily, and Viz.ai are now feeding data into the system, with further features lined up for June and the months ahead.
- AWS and Google Cloud are rolling out their own agentic AI healthcare platforms, just as this move hits.
Salesforce on Thursday introduced six fresh Agentforce Health agents — AI tools built to operate within healthcare workflows — ramping up the company’s push into the sector. The new agents handle tasks from referrals and assessments to EHR read-and-write, claims and coverage processes, rural health, epidemiology, and hospital operations. Salesforce is also tying in integrations with HealthEx, Verily, and Viz.ai. Some templates are up for grabs now; others are scheduled to land in June and later this year. Dr. Paramjit “Romi” Chopra, founder and CEO of MIMIT Health, pegged the return at “459% ROI” with $1.5 million in savings. Salesforce
Salesforce is rolling out a rebrand of its Health Cloud platform, now calling it Agentforce Health. The move fits into the company’s bigger “agentic” AI strategy — not just responding to queries, but actually getting things done. “How do we remove workload, bureaucratic processes?” Salesforce health lead Amit Khanna asked in a conversation with TechTarget. For Salesforce client Chopra, it’s all about pinpointing the biggest time sink: “What’s a process that I waste so much time on?” IDC’s Jennifer Eaton noted that employees are raising the same question more often: “Why can’t I use AI … to save time in my 12-hour shift?” TechTarget
Competitors aren’t wasting time. Amazon’s AWS just introduced Amazon Connect Health, an AI-driven platform designed to link up with EHR systems for things like patient verification, appointment scheduling, and clinical note-taking. AWS claims UC San Diego Health shaved a minute off each call and saw call abandonment plunge by up to 60% after using the system.
CVS Health plans to roll out Health100, an AI-powered platform developed with Alphabet’s Google Cloud. The goal: pull in data from a range of sources and let consumers manage care on the spot. The company said Health100 features agentic AI that requires little human touch, built on Google Cloud’s tech stack—specifically, Gemini models and the Healthcare API.
Salesforce shares climbed roughly 3.8% during the morning session.
Healthcare’s a data-dense, highly regulated space for Salesforce, and here, “who owns the workflow” carries as much weight as controlling software seat sales. Instead of building every data feed from scratch, the company’s turning to partnerships and integrations to get nearer to imaging, lab data, and patient-controlled records.
Still, AI in healthcare isn’t just a plug-and-play fix for staffing gaps. Accuracy, privacy, and liability concerns persist wherever systems generate notes, transfer patient info, or recommend treatments—and plenty of providers are stuck wrangling messy, disconnected data long before automation makes a real difference.
Salesforce figures AI agents might get their start handling the tedious stuff in care: forms, follow-ups, checking eligibility. The question is whether hospitals and insurers will actually trust these tools to operate widely, even if people are still ultimately responsible.
