Christmas 24 November 2025 - 24 December 2025

UK parcel carrier Evri faces mounting criticism after a BBC Panorama investigation revealed couriers pressured to deliver quickly, sometimes leaving or throwing parcels at doors. Complaints about missing packages and poor support have surged, prompting calls from MPs for answers. Ofcom data shows Evri with one of the highest customer dissatisfaction rates among major delivery firms.

BBC Panorama’s undercover report alleges Evri couriers face pressure to deliver quickly, with some filmed advising colleagues to “throw parcels at the back door” to save time. Customers in Lincolnshire report late or missing deliveries, and workers claim parcels are sometimes found dumped in hedges. Evri disputes the programme’s conclusions. Ofcom data shows Evri has a 14% dissatisfaction rate, among the highest for UK delivery firms.

The Department for Work and Pensions will pay most benefits due between 24 December 2025 and 2 January 2026 earlier than usual because of bank holidays. Universal Credit payments scheduled for Christmas and Boxing Day will arrive on 24 December; other benefits will be paid on 23 December. Payments due on New Year’s Day will be made on 31 December. The £10 Christmas Bonus will also be issued.

Evri faces mounting complaints across the UK as parcels are reported dumped, misdelivered, or falsely marked “delivered” during the Christmas rush. Four MPs from southern England have written to Evri’s CEO demanding answers, citing insecure deliveries and abandoned packages. Local reports in Scotland and Northern Ireland also describe chaotic depot conditions and ongoing delays. Residents have formed groups to recover missing parcels themselves.