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Passenger Experience News 27 October 2025 - 26 December 2025

BWI Airport’s Terminal A/B Connector Opens Jan. 9, 2026: New Gates, Faster Bags and What It Means for Southwest Travelers

BWI Airport’s Terminal A/B Connector Opens Jan. 9, 2026: New Gates, Faster Bags and What It Means for Southwest Travelers

Baltimore/Washington International Thurgood Marshall Airport (BWI) is about to feel very different for millions of travelers—especially those flying Southwest Airlines. On January 9, 2026, BWI plans to officially open its long-anticipated Terminal A/B Connector, a project widely described as the
26 December 2025
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American Airlines Will Hold Some Flights for Tight Connections: How the New Connect Assist “Short Hold” Service Works, Where It’s Live, and What Travelers Should Know

American Airlines Will Hold Some Flights for Tight Connections: How the New Connect Assist “Short Hold” Service Works, Where It’s Live, and What Travelers Should Know

Missing a connection is one of air travel’s most infuriating moments: your first flight is late, you land already behind schedule, and your next plane is pushing back just as you reach the gate. American Airlines says it’s trying to
26 December 2025
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