NEW YORK, June 20, 2026, 6:03 PM EDT
- Bank of America’s app and online banking ran into problems Saturday, according to users who started logging issues with Downdetector at about 4:45 p.m. EDT. Complaints climbed to over 5,000 just after 5 p.m., Hindustan Times said.
- The disruption is key for Bank of America, with the bank reporting 59 million clients using its digital tools. Bank of America says digital now accounts for 94% of all client interactions.
- StatusGator pointed to a possible service outage, but UptimeRobot’s latest automated check still showed the public bankofamerica.com site as reachable.
Bank of America customers across the U.S. ran into trouble getting into the bank’s mobile app and online banking on Saturday, with issues affecting logins and account access more than the public website. Reports from users started climbing around 4:45 p.m. EDT and passed 5,000 just after 5 p.m., according to Downdetector data cited by Hindustan Times.
Modern retail banking faces a weak spot as customers want their bank to work like a utility on their phones. Bank of America reported around 30 billion digital logins and alerts in 2025, which is a 14% increase from last year.
U.S. stocks showed no reaction since the New York Stock Exchange was closed Saturday, June 20, the trading-hours data showed. Any moves from investors will have to wait until markets reopen.
StatusGator, a third-party site that tracks service status, flagged Bank of America as experiencing a possible outage based on hundreds of user reports logged in the last 24 hours. Users were mainly complaining about issues signing in, app loading failures, service down notices, and connection problems.
UptimeRobot reported that bankofamerica.com was reachable, with its monitors showing no slowdowns or errors in the most recent check. That doesn’t always mean customers aren’t running into trouble. The homepage might work fine while login or account services are still not working.
It’s unclear what caused the problem. The Hindustan Times said Bank of America hadn’t made a public statement and there was still no word on when service would be back.
Bank of America’s digital-banking site lays out how much people use its app. Customers check balances, pay bills, transfer funds, deposit checks and use Zelle for payments between bank accounts.
Bank of America’s digital chief Nikki Katz called digital tools a “cornerstone” for serving clients in March, touting record digital engagement and 25 million active Zelle users. But that reach has a downside too: fewer people visit branches now, but when the app has issues, complaints jump. Bank of America
Banks are still adding branches. Bank of America keeps expanding even though over 90% of client interactions now happen on digital channels. Reuters said JPMorgan Chase is looking to open more than 500 new spots by 2027. Holly O’Neill, Bank of America’s consumer, retail and preferred banking president, told Reuters business grows faster in places where BofA has branches plus digital.
Bank of America has run into digital access troubles before. Back in October 2024, Banking Dive said outage complaints hit over 19,200 on Downdetector. Some customers couldn’t log in, others reported wrong or late balances. The bank later said most problems were fixed.
Scope is the main risk now. A login glitch can disrupt users but often gets contained. A system-wide failure that hits things like transfers or bill pay or hides account balances would hurt trust more and be tougher to explain. Paul Benda, who is senior vice president for risk and cybersecurity policy at the American Bankers Association, told Bankrate in 2024 that it’s “very rare” for a bank outage to hit all channels. Bankrate
Bank of America’s immediate hurdle isn’t capital or credit. The question is if customers can regain access, shift funds, and get answers before this weekend hassle turns into something bigger for service confidence.
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