Verizon Free-Phone Offers Come With Customer Service Hurdles
Verizon has started pitching big no-trade-in phone bundles, but new consumer tech reports point to customers waiting longer in its stores and to higher satisfaction at rival carriers. That brings up a basic issue for Verizon: can it boost sales without service getting worse? Verizon is betting the timing helps. The company is looking for CEO Dan Schulman's turnaround to last, after it posted its first positive first-quarter postpaid phone net additions since 2013. Postpaid phone net additions, often cited by the industry, count new monthly-bill phone customers minus any losses.