Verizon Free-Phone Offers Come With Customer Service Hurdles
Verizon launches no-trade-in phone bundles with iPhone 17, Galaxy S26, and Pixel 10 Pro, aiming to boost postpaid phone net adds after its first positive Q1 since 2013. Consumer reports flag two-hour store waits and lower satisfaction scores than T-Mobile and AT&T. Verizon raised its 2026 adjusted EPS growth forecast to 5%-6% and tightened guidance for postpaid phone net adds to the upper end of 750,000 to 1 million.