UK parcel carrier Evri faces mounting criticism after a BBC Panorama investigation revealed couriers pressured to deliver quickly, sometimes leaving or throwing parcels at doors. Complaints about missing packages and poor support have surged, prompting calls from MPs for answers. Ofcom data shows Evri with one of the highest customer dissatisfaction rates among major delivery firms.

BBC Panorama’s undercover report alleges Evri couriers face pressure to deliver quickly, with some filmed advising colleagues to “throw parcels at the back door” to save time. Customers in Lincolnshire report late or missing deliveries, and workers claim parcels are sometimes found dumped in hedges. Evri disputes the programme’s conclusions. Ofcom data shows Evri has a 14% dissatisfaction rate, among the highest for UK delivery firms.