Ford’s J.D. Power result brings $17 billion warranty bill into view
Ford Motor is giving investors an uncommon look at how its focus on quality is going. The automaker’s new-vehicle quality score improved by 41 problems per 100 vehicles. That compares to a 17-point improvement for the industry. Ford’s gain is about 2.4 times faster than the industry average. The question is if that will turn up as lower warranty costs.
